A rail commuter who used a ramp to enter the ticket booking office instead of the regular entrance slipped and broke her leg, leading to allegations by train users that the slope was a piece of faulty engineering and should be removed. The ramp was demolished within hours of the complaint.

“The booking office entrance at Dombivli east has this faulty ramp. On June 5, my wife slipped here and broke her leg. The slope has been notorious and there have been many instances of people falling off. I approached the station manager who said that the ramp has been made for the disabled for the wheelchair entry, but everyone knows that no one uses it and physically disabled even if they enter the premise have no way to take the wheelchair up the staircase that leads to the platforms,” said Jiten Pawar, in a video on social media.