Mumbai’s premium AC local train service and the first-class commuters on Central Railway (CR) now have a 14-member special task force with a dedicated helpline number to attend to complaints promptly. The AC/Upper Class Task Force aims to curb irregular travel and uphold the standards of CR’s AC local and first-class coach commuters.

“Since the launch of this initiative on May 25, CR has implemented a dedicated AC/Upper Class Task Force to address issues related to irregular travelling in suburban trains. A specialised squad comprising 14 staff members has been deployed to respond promptly to commuter concerns, aided by a newly introduced WhatsApp complaint number—7208819987. This innovative approach allows passengers to report incidents of irregular travel, ensuring immediate assistance during peak hours and subsequent follow-ups as required,” a CR spokesperson said.