A national-level digitisation drive for the registration of births and deaths led to delays for a few thousand applicants last month in Mumbai. There are technical issues, and BMC officials are unable to assure when the issue will be resolved as it is at the state and national levels.

Birth and death registrations are being done at the ward level by the BMC. There is an average of 1.40 lakh births and 92,000 deaths registered every year in Mumbai. For almost the past month, citizens have been facing issues getting birth or death certificates. “My father died on June 4. As my brother had to return to his home in Singapore, he tried to complete all the formalities before leaving. But despite a few rounds to the ward office, he was unable to get the certificate, and they didn’t even tell him the issue,” said Snehal Kulkarni, a resident of Borivli.