Mumbai Metro One hit a new record by ferrying over 5 lakh commuters in a single day. On August 13 2024, Mumbai Metro One carried 5,00,385 commuters.  "This is the first time ridership of Mumbai Metro One has crossed the milestone figure of 500,000 without the impact of external factors. In 2019, the ridership of Mumbai Metro One crossed 5 lakh since the BEST buses went on a nine-day strike," a spokesperson said.

“We are extremely happy to reach the milestone of carrying 500,000 commuters in a day by providing a delightful customer experience. We appreciate the overwhelming affection provided to us by Mumbaikars, who helped us become a lifeline in the Versova- Andheri-Ghatkopar corridor. We are thankful to the people of Mumbai who have always reciprocated our gesture and kept our spirits high. With a tremendous focus on operational efficiency, technological innovation, and customer centricity, Mumbai Metro One has transformed the way the city commutes. This extraordinary accomplishment is a result of our employee`s focus towards providing world-class service, customer-centric experience, and flawless operational excellence,” the spokesperson added.