A couple from Nagpur had moved to Govandi so that the wife could deliver their child at her maternal home at Lotus Colony in Shivaji Nagar. After enquiring with friends, Rabia registered her name at R N Memorial Hospital, not knowing that it was unregistered.

“The hospital was close to our home, just 5 minutes away, hence my sister chose that place and had been consulting for the past six months,” said Mehraj Sheikh, Rabia’s brother. “Even the behaviour of the staff was friendly. One woman, named Soliya Khan, identified herself as the doctor,” he added.