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Mumbai: Snags on WR and CR at same time lead to Monday mayhem

While WR’s constant updates meant Metro added more services, CR’s deafening silence draws fire from top brass as well as commuters

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The crowd at Borivli station. Pic/Satej Shinde

The crowd at Borivli station. Pic/Satej Shinde

Commuters faced severe disruptions on both Central and Western Railway lines on Monday. Delays, cancellations, and chaos at stations were reported throughout the day. While Western Railway resolved its issues by late afternoon, Central Railway continued to experience problems into the evening rush hour due to glitches in the new electronic interlocking system upgraded on Sunday. Central Railway’s lack of communication left passengers unaware of the situation, unlike Western Railway, which provided timely updates through social media and other modes of transport like the Metro. 

The new signalling system at CSMT is still stabilising, and technical teams are working to address the issues as they arise.

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