In the first week since launching WhatsApp Chatbot services to register grievances about nullah cleaning, the BMC received 102 complaints. But the Storm Water Drains (SWD) Department has mentioned in its report that not a single of these complaints is related to improper desilting of nullahs, but to garbage and floating materials in them. The SWD has written a letter to the Solid Waste Management (SWM) Department asking it to look into the garbage in nullahs, but the latter has refused to this citing nullahs are not under its purview.

The Brihanmumbai Municipal Corporation (BMC) started the complaint redressal number after instructions from Chief Minister Eknath Shinde. The service started on June 1 and within a week there were 278 complaints. But the SWD said that only 102 complaints were related to major nullahs which come under the department. Out of it, 50 per cent complaints were from the eastern suburbs. At least 89 of the complaints were closed after resolving the issue, while work on resolving 13 is going on, said a BMC official.